Booking support
Raise a ticket from your account and follow every reply in one thread.
Raise a support ticketHelp us help you faster
When you get in touch, please include:
- Your booking number, if your question is about a booking
- The mobile number or email on your account
- A transaction reference for payment or refund questions
- Screenshots, if something on the site is not working
NearbyEscape will never ask for your OTP, card PIN or UPI PIN.
Grievance redressal
To raise a formal complaint about a booking, content on the platform or how we handle your personal data, contact us through any channel above with the subject "Grievance". We acknowledge complaints promptly and resolve them within the timelines required by law.
Looking for a quick answer?
Most questions about bookings, refunds, tickets and hosting are answered in our Help Center.