1. Overview
This Privacy Policy explains how NearbyEscape collects, uses, shares and protects your personal data when you use our website, apps and services. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. Information we collect
Depending on how you use NearbyEscape, we collect:
- Account details: name, mobile number, email address, and your basic Google profile if you sign in with Google.
- Traveller profiles you save for family or group bookings.
- Booking details: dates, guests, tickets, traveller names and special requests.
- Payment references from our payment partners, such as transaction IDs and status. We never receive your full card number or UPI PIN.
- Host KYC: identity and address proof, bank account details and GST details where applicable.
- Support conversations, reviews and messages you send us.
- Device and usage data, such as browser type, pages visited and approximate location. Precise location is used only when you choose to share it.
3. How we use your information
- To create and secure your account, including sending OTPs.
- To process bookings, payments, refunds, invoices and wallet credits.
- To share booking confirmations, tickets and important service updates.
- To verify hosts and review listings before they go live.
- To provide customer support and resolve disputes.
- To prevent fraud, keep the platform secure and meet legal obligations.
- To improve our services and, with your consent, send offers you can opt out of at any time.
4. How we share information
We do not sell your personal data. We share only what is needed:
- With the host, event manager or operator of your booking: traveller names, guest count, contact details and booking details.
- With payment gateways to process payments and refunds.
- With SMS and email providers to deliver OTPs and notifications.
- With government or law enforcement authorities when the law requires it.
5. Host KYC documents
KYC documents are kept in restricted private storage. Only authorised NearbyEscape staff can access them, and only to verify identity and process payouts. They are never shown on public listings.
6. Cookies and sessions
We use essential cookies to keep you signed in, secure your session and remember your preferences. You can clear cookies in your browser settings, but some features, such as staying signed in, may stop working.
7. Data retention
We keep personal data only as long as we need it to provide our services, or as long as tax, accounting and other laws require. For example, invoices and payment records are kept for the period required under GST law. After that, data is deleted or anonymised.
8. How we protect your data
We use encryption in transit, hashed one-time passwords, role-based access controls and activity monitoring to protect your data. No system is completely secure, so please keep your login methods private and tell us right away if you notice anything unusual.
9. Your rights
Under applicable law, you can:
- Access a summary of the personal data we hold about you.
- Correct or update inaccurate details. Most details can be updated in your account.
- Ask us to erase data we no longer need to keep.
- Withdraw consent for optional processing, such as marketing.
- Nominate someone to exercise your rights if you die or become incapacitated.
- Raise a grievance with us, and then with the Data Protection Board of India.
10. Children
NearbyEscape accounts are for adults. Bookings that include children must be made by a parent or guardian, who provides the child's details with consent.
11. Changes to this policy
We may update this policy as our services or the law change. The date at the top of this page shows the latest version. We will notify you of significant changes.
12. Contact and grievance redressal
For privacy questions, requests or complaints, contact us through the Contact page or Help Center. We will verify your identity before acting on a request about your data.