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Your booking is confirmed once payment succeeds. You will see a booking number on screen, and the booking appears under My bookings with its full details.

Yes. Save traveller profiles for the people you travel with, then select them at checkout instead of typing their details every time.

Some states and areas need an Inner Line Permit (ILP) or Protected Area Permit (PAP). Check the official state requirements before you travel and carry valid photo ID.

Checkout shows the payment options available for your booking through our secure payment partners, along with a full price breakdown including GST and any wallet credits.

Please do not pay again straight away. Payment status updates automatically, so check My bookings after a few minutes. If the booking is still unpaid, use Continue payment or raise a support ticket with your transaction reference.

Invoices for confirmed bookings are available to download from the Invoices section of your account.

Open the booking in My bookings to see the cancellation options and the amount you are eligible to get back. Every listing shows its cancellation terms before you pay.

Eligible refunds go back to your original payment method or, where the option is offered, to your NearbyEscape wallet for faster use on your next trip. Bank processing times depend on your payment method.

Your wallet holds refund credits, cashback and reward credits. Every credit and debit is listed in your wallet history, so you can always see where your balance came from.

When wallet payments are enabled, checkout lets you apply your eligible balance to the booking. Promotional credits follow the terms shown when they were issued.

Your QR tickets are in the Event tickets section of your account as soon as the booking is confirmed. Show the QR code at the venue entrance.

Each QR code is checked at entry and cannot be used again after it is scanned. Share it only with people in your booking, and never post it publicly.

Sign in with a one-time password (OTP) sent to your mobile number, or with your Google account where available. There is no password to remember.

Check that your mobile number is correct and that you have network coverage, then wait for the resend timer to finish before requesting a new code. For your security, the number of attempts is limited.

Update your name, email and other details from the Profile section of your account.

Sign up as a host and choose Homestay Owner or Event Manager. Your host type cannot be changed after signup, so pick the one that matches what you will list.

KYC keeps the marketplace safe for travellers and makes sure payouts reach the right bank account. Submit identity proof, address proof and bank details (and GST details if you have them). If something needs fixing, you will see the reason and can resubmit.

New listings are reviewed by our team. Approved listings go live for travellers. If a listing is rejected, you will see the reason and can edit and resubmit it.

Booking earnings are credited to your host wallet. Track your balance and payout history in Finance. Payouts are processed by our team to your verified bank account.